INSPEC operations during the coronavirus Covid-19 pandemic

Our offices throughout the world are adjusting to the changing landscape presented by the COVID-19 pandemic. INSPEC will continue to make appropriate arrangements for all staff on a personal and regional basis, and where possible continue to serve our customers.

At times our staff will be home-based and office-based, but will remain in contact via email, and may arrange web-based communication when necessary and possible.

We do expect continued disruption to services however, and thank you all for your patience and understanding during this challenging period. 

Note from Certification Department

Following the World Health Organization classification of COVID-19 virus as a pandemic, our ability to make customer visits and perform certification audits has be affected significantly.

Conditions and limitations on travel from origin and destination governments around the world make the process of confirming site-visits impossible, but we now have a fully implemented remote auditing process.

INSPEC staff will maintain contact with our certificate holders who are due audits / visits, with the aim of fulfilling these as scheduled via this remote service.

If and when travel becomes easier, INSPEC staff will consult the UK Foreign Office website for travel advice as part of overseas visit planning, and again immediately before undertaking any pre-arranged travel.  

If you have any COVID-19 controls in place, or restrictions upon external visitors, please let us know in advance – and as any details change – before any visit.  

INSPEC has held discussions with other certification organisations, Approved Bodies and and European Notified Bodies on the possible approaches for maintaining certification for customers, should audits / visits have to be postponed.  

We understand these options include, but are not limited to, the following:

  • An extension to certificates which are due to expire during the extraordinary period;
  • Remote auditing by means of camera or other teleconferencing technology;
  • Remote auditing by means of desktop review of data packages (e.g. production records);
  • Production sample testing.

These discussions will be on-going with our industry counterparts. 

Should alternative methods of maintaining certification be required, these will be considered on a case-by-case basis with customers, before a decision is made.