It is INSPEC’s constant desire to receive and respond to customer feedback. We review all such feedback to help us improve our customer service.

We should be most grateful if you would please grade our performance against each question below, for the certification service provided to your company.

We may wish to contact you if we did not fully meet your expectations. So please do include your name and email address below.

We have established documented procedures to deal with complaints. Should you need to make a complaint, you may do so by any means, but email is the preferred method, addressed to our Quality Manager. His complete contact details are given on our Company contacts page.

Upon receipt, a complaint is recorded and acknowledged. Under the responsibility of our Quality Manager, a root cause analysis is performed, which includes a review of all pertinent matters with the relevant INSPEC personnel concerned. Following a full and independent investigation, and the implementation of any necessary corrective actions, we will send you a report of our findings.

* Indicates a mandatory field.

Speed of response to enquiries  

Accuracy of information supplied  

Attitude of staff  

Competence of staff  

Overall time scale  

Presentation/quality of certificate  

Tick if INSPEC's Quality Manager may identify your company name internally.

Tick if INSPEC may use your information for direct marketing purposes.

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